Refund policy

Exchange Policy

At Sterling Petals, every creation is thoughtfully curated and quality-checked to ensure you receive a product you’ll truly love. To maintain fairness, transparency, and the exclusivity of our collections, we follow the policy outlined below.

Hassle-Free Exchange Option

Your satisfaction matters to us, and we are happy to offer an exchange facility under the following conditions:

Exchanges are accepted only with the original physical copy of the invoice.

The exchange value will be 75% of Silver at current market price.

Products must be not be damaged. altered or repaired by other jeweller.

This exchange policy allows you flexibility while ensuring consistency and fairness for all customers.

Kindly make unboxing video from all angles when you receive the shipment. In case if the product gets damaged in transit you will be entitled for replacement or full refund.

How to Request an Exchange

To initiate an exchange request, please write to us at:
📧 info@sterlingpetals.com

Our team will guide you through the next steps and ensure a smooth experience.

Important Notes

Exchange requests without the original invoice will not be accepted.

Sterling Petals reserves the right to decline any exchange that does not meet the policy criteria.